Terms and Conditions - House Clearance Kilburn
Welcome to our House Clearance Kilburn services. By engaging our services, you agree to comply with the following Terms and Conditions. Please read them carefully to understand our policies and your responsibilities.
1. Introduction
These Terms and Conditions govern the provision of house clearance services by our company in Kilburn. We strive to deliver efficient and respectful clearance services, ensuring the safe disposal and recycling of items in accordance with local regulations.
2. Services Offered
Our house clearance services include the removal of unwanted items, furniture, appliances, and general household goods. We also offer specialized services for:
- Estate Clearance - Managing the clearance process for estates, including the removal of personal belongings and valuables.
- Office Clearance - Clearing office spaces efficiently to minimize downtime and disruption.
- Renovation Clearance - Assisting with the removal of debris and old fixtures during renovation projects.
3. Booking and Scheduling
To schedule our services, a booking must be made at least 48 hours in advance. We reserve the right to adjust schedules based on availability and unforeseen circumstances.
3.1. Appointment Confirmation
Upon booking, you will receive a confirmation email or call detailing the scheduled date and time. Please ensure all details are correct to avoid any misunderstandings.
3.2. Cancellation Policy
Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
4. Pricing and Payment
Our pricing structure is transparent and based on the volume and complexity of the clearance. Factors influencing the cost include:
- Size of the property
- Volume of items to be cleared
- Accessibility of the location
- Special handling requirements for certain items
All payments are due upon completion of the service. We accept various payment methods including cash, credit/debit cards, and bank transfers.
5. Liability and Insurance
We are committed to providing secure and reliable services. Our company holds comprehensive insurance to cover any accidental damages that may occur during the clearance process. However, we are not liable for pre-existing damages or issues related to the property.
6. Customer Responsibilities
As a customer, you are responsible for:
- Providing accurate information about the property and the items to be cleared.
- Ensuring all items to be removed are accessible and ready for clearance.
- Securing any valuable or irreplaceable items prior to our arrival.
7. Prohibited Items
For safety and environmental reasons, certain items cannot be included in our clearance services. These include:
- Hazardous materials such as asbestos, chemicals, and batteries.
- Explosives and flammable substances.
- Perishable food items.
- Legal documents and precious metals.
If you have such items, please arrange for their proper disposal prior to our visit.
8. Right to Refuse Service
We reserve the right to refuse service if:
- Access to the property is restricted or poses safety hazards.
- There are excessive hazardous materials present.
- Customer behavior is deemed inappropriate or threatening.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking and service process will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
10. Dispute Resolution
In the event of any disputes arising from our services, we encourage you to contact us directly to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with the laws governing Kilburn.
11. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to you through our official channels, and continued use of our services constitutes acceptance of the updated terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which House Clearance Kilburn operates. Any legal actions related to these terms will be subject to the exclusive jurisdiction of the local courts.
13. Acceptance of Terms
By utilizing our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using our services.
Thank you for choosing our House Clearance Kilburn services.